Thanks for shopping at GrabWish.com

If you are not entirely satisfied with your purchase, we're here to help.

 

What is the Return Policy of GrabWish.com?
Every product sold at GrabWish.com is covered under our 10-Day Replacement Guarantee. Notify us about problems, fitting issues, damages and we will either Refund your money or send a replacement product to you, provided the procedure below is followed.

 

What are the conditions for Returns?
In order to get an item replaced or return the item, contact our Customer Service via email at support@grabwish.com. You have to return new, unworn and unused products within ten (10) days of delivery for a full refund of the cost of the goods, or an exchange if preferred for all categories of products sold on GrabWish.com.

The following products shall not be eligible for return or replacement under this Replacement Guarantee:

● Any jewelry that has been washed

● Any jewelry not in its original condition

● Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery

● Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number

 

What is the procedure to return a product to GrabWish?

In order to initiate a return, please email us at support@grabwish.com. Our customer service representative will help you with the process.

● Complete the shipment return form that comes with your order.

● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.

● Please send the return shipment back to our warehouse at the address below.

Grab Wish
2 – M – 15 (back side)

New Industrial Township -2,
Faridabad, Haryana
India-121001

● In case of product being damaged in-transit, please contact our customer service at +91 76761 11022 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 50 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.

 

How will I be refunded for the return?

Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your bank account through NEFT. We also have instant Paytm refund option.

 

How do I cancel an order on GrabWish.com? 

Cancellation before product has shipped:

● If you cancel your order before your jewelry has shipped, we will refund the entire amount.

Cancellation after product has shipped:

● If your jewelry has shipped but has not yet been delivered, contact Customer Service (support@grabwish.com) and inform them of the same.

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